Shipping Policy

Processing Times

Our standard processing times for orders are:

• Standard Orders: 24-48 hours from receipt
• Same-Day Processing: Orders received before 2:00 PM PST
• Rush Orders: 2-4 hours (additional fees apply)
• Bulk Orders (500+ units): 48-72 hours
• Custom Kitting/Assembly: 72-96 hours

Note: Processing times do not include shipping transit times. Orders are processed Monday through Friday, excluding federal holidays.

Shipping Carriers

We partner with major carriers to provide reliable shipping options:

Domestic Carriers

• UPS: Ground, 3-Day Select, 2nd Day Air, Next Day Air
• FedEx: Ground, Express Saver, 2Day, Priority Overnight
• USPS: Priority Mail, First-Class Mail, Media Mail
• Regional Carriers: For local California deliveries

International Carriers

• DHL Express: Worldwide Express, Worldwide Economy
• FedEx International: Priority, Economy
• UPS Worldwide: Express, Expedited, Standard
• USPS International: Priority Mail International

Shipping Rates

Shipping costs are calculated based on:

• Package weight and dimensions
• Destination zip code/country
• Selected service level
• Fuel surcharges and accessorial fees

Note: We pass through our negotiated carrier rates with 25-40% discounts off retail prices. No markup is added to shipping costs.

Delivery Timeframes

Domestic Shipping

• Ground: 1-5 business days
• 3-Day/Express Saver: 3 business days
• 2-Day: 2 business days
• Overnight/Priority: 1 business day

International Shipping

• Express: 1-3 business days
• Priority: 2-5 business days
• Economy: 5-10 business days
• Standard: 7-21 business days

Tracking Information

• Tracking numbers provided for all shipments
• Automatic email notifications with tracking details
• Real-time tracking updates in client portal
• Integration with your e-commerce platform for customer visibility

Special Shipping Services

Available Services

• Signature Required: For high-value shipments
• Insurance: Additional coverage beyond carrier liability
• Saturday Delivery: Available for most zip codes
• Hold for Pickup: At carrier locations
• White Glove Service: For fragile or special items

LTL Freight

For palletized shipments, we offer LTL freight services with competitive rates and reliable carriers.

Shipping Restrictions

We Cannot Ship

• Hazardous materials (unless properly certified)
• Perishable items requiring refrigeration
• Live animals or plants
• Illegal or prohibited items
• Items exceeding carrier size/weight limits

Address Requirements

• Complete and accurate shipping addresses required
• PO Boxes accepted for USPS shipments only
• Military addresses (APO/FPO) supported
• Address validation performed before shipping

Lost or Damaged Shipments

• Claims must be filed within 7 days of delivery
• We assist with carrier claim filing process
• Photo documentation required for damage claims
• Replacement shipments sent while claims are processed
• Full cooperation with carrier investigations

International Shipping

Customs and Duties

• We prepare all required customs documentation
• Accurate product descriptions and values provided
• Recipients responsible for duties and taxes
• DDP (Delivered Duty Paid) available on request

Documentation Provided

• Commercial invoices
• Packing lists
• Certificate of origin (when required)
• Export declarations

Contact Us

For questions about shipping or to discuss special requirements: